Sky High European Adventure

DEEP RIVER ROCK VITAL JUNE/JULY OFF-PACK

SHORT TERMS

*ROI & NI. 18+. Prize draws open weekly (8 in total) from 00:00 on 29.05.2023 to 23:59 on 23.07.2023. No purchase necessary. To enter free text SKYHIGH to 80800 (NI) and 50015 (ROI). Prizes drawn weekly (from Mon – Sun entries) by independently verified random programme. Weekly prizes: 1 x camera drone, 1 x action camera & €/£25 outdoor retail vouchers (10 in each week 1-4) (11 in each week 5-8). 100 Prizes available in total. Each entry gains automatic entry into Grand Prize draw to win 1 x Sky High Adventure Holiday. Drawn on 24.07.2023. Max 2 entries/person/day. Max 1 win/person/prize type. Excl apply. Full T&Cs: [ https://ie.coca-colahellenic.com/en/our-24-7-portfolio/brand-news/Sky-High-European-Adventure] Promoter: Coca-Cola HBC Ireland Limited and Coca-Cola HBC Northern Ireland Limited.

LONG TERMS

By entering this Ppromotion entrants will be deemed to have accepted, and will be bound by, these Terms and Conditions and by any other requirements set out in related promotional materials. These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Please retain a copy for your information.

The Promoter takes data protection seriously. By entering this Promotion, participants confirm that they have read the Privacy Policy and agree to these Terms and Conditions of the Promotion. By submitting any information required as part of their entry into the Promotion, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (EUGDPR and UKGDPR, as applicable) and the Data Protection Act 2018.

Promoter:  Coca-Cola HBC Northern Ireland Limited, Knockmore Hill, 12 Lissue Road, Lisburn BT28 2SZ and Coca-Cola HBC Ireland Limited, Huntstown Business Park, Cappagh Road, Ballycoolin, Dublin 11 (“CCHBC” or “we”). Unless otherwise specified, no entries should be sent to this address.

Eligibility to Enter / Opening and Closing Dates

1) This Promotion is open to Republic of Ireland and Northern Ireland residents aged 18 years and over only, excluding employees and their immediate families of the Promoter, European Refreshments UC (trading as Coca-Cola Ireland), and their affiliates, agencies, or anyone else professionally connected with the Promotion.

2) No entries from agents, third parties, organised groups, syndicates, or aliases will be accepted.

3) No incomplete, corrupted entries, or multiple entries over two (2) per day from the same person will be accepted. The entry must be made directly by the person entering the promotion. Only genuine valid entries will be considered.

4) Entries which are late, incomplete, misspelt, or incomprehensible are void and will not be entered into this Promotion, nor will they be contacted.

5) Mobile phone, internet and email account required.

6) No purchase necessary to enter the promotion. Text entry is free.

7)  A maximum of two (2) entries permitted per person per day. Anyone entering or found to have entered more than twice a day using multiple handsets, multiple identities or computerised or automated system will be disqualified from the Promotion.

8) A maximum of one (1) win per person per Prize type.

9)  Entries (bulk or otherwise) made from trade, consumer groups, agents, third parties or syndicates will not be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of programs, applications, scripts, alias accounts brute force or any other automated means, that person’s entries will be disqualified, and any Prize/s awarded will be void.

10)   The Promoter reserves the right to block any number that is found to be in violation of these Terms and Conditions.

Promotional Period

11)   The promotional period to enter a regular Weekly Prize Draw runs from 00:00 on 29.05.2023 and closes at 23.59 on 23.07.2023. Each Weekly Draw (8 in total) will cover all entries from 00:00 each Monday to 23:59 each following Sunday.

12)   The regular Weekly Prize Draws will take place the next working day after closing, (the which will be a Monday, unless it falls on a bank holiday in which case the draw will take place on a Tuesday), with all valid entries from the preceding week being included in the relevant Weekly Draw.

Week 1 – draw 05.06.2023 (entries 00:00 29.05.2023 – 23.59 04.06.2023)

Week 2 – draw 12.06. 2023 (entries 00:00 05.06. 2023 – 23:59 11.06. 2023)
Week 3 – draw 19.06. 2023 (entries 00:00 12.06. 2023 – 23:59 18.06. 2023)
Week 4 – draw 26.06. 2023 (entries 00:00 19.06. 2023 – 23:59 25.06. 2023)

Week 5 – draw 03.07. 2023 (entries 00:00 26.06. 2023 – 23:59 02.07. 2023)
Week 6 – draw 10.07. 2023 (entries 00:00 03.07. 2023 – 23:59 09.07. 2023)
Week 7 – draw 17.07. 2023 (entries 00:00 10.07. 2023 – 23:59 16.07. 2023)
Week 8 – draw 24.07. 2023 (entries 00:00 17.07. 2023 – 23.59 23.07. 2023)

Entries will not be carried forward to subsequent draws.

13)   One (1) winner will also be drawn at random from all valid entries throughout the Ppromotion on 24.07. 2023 in the Grand Prize Draw.

14)   Any free text entries received after 23:59 on 23.07.2023 will be invalid and will not be processed.

How to Enter

15)   No purchase necessary.

16)   To enter for the Prize Draws, participants must:

Free text “SKYHIGH” to 80800 (for NI) or 50015 (for ROI) during the promotional period. 

Entrants will receive an automated text message response (at no charge) confirming entry into the Prize Draw and automatic entry into the Grand Prize Draw.

17)   Entrants are advised to take care when typing and entering the text code and entry details. The Promoter is not responsible for typographical errors and incorrect texts which may be charged. Only correct entries that have followed the instructions and guidelines will be accepted. Capital letters or lower-case letters will both be accepted. For the avoidance of doubt, spelling mistakes will be disqualified. Attempted additional entries or invalid entries will not be included in the Prize Draws. Persistent abuse will result in immediate disqualification without notification.

18)   Proof of sending will not be accepted as proof of delivery. The Promoter takes no responsibility for entries delayed, incomplete or lost due to technical reasons or otherwise.

19)   The Promoter does not guarantee that mobile networks will be available all of the time or at any specific time.

20)   Text messages are free, but errors could be charged at the relevant network provider’s standard rate and may not be included within a prepaid text package (as fees vary by network provider). Please double check with the billpayer before entering the Promotion.

21)   The Promoter shall have sole and final determination as to which entries are genuine and therefore eligible to take part in this Promotion.

Selecting the Winner(s)

22)  There will be eight (8) Weekly Draws, in addition to the one (1) Grand Prize Draw (24.07.23) as detailed.

23)   Twelve (12) Prize winners per week in weeks one to four (1 – 4) and thirteen (13) Prize winners per week in weeks five to eight (5-8), will be drawn at random weekly from all valid entries received on each of the relevant eight (8) weeks during the Promotional Period. Winners and a number of reserves for each draw will be drawn on the dates specified from all genuine, valid entries. Winners will be drawn for the Prizes in the following order: 1) camera drone, 2) action camera, 3) €/£25 outdoor retail vouchers as specified via an independently verified random program. A new winner will be drawn if a previous winner is selected for the same prize in any Weekly Draw. Reserves will be drawn after the twelve (12) or thirteen (13) respective potential winners have been drawn, in the same order as the Prizes, just in case they are required.

24)   If your entry is drawn at random for the Prize, you will win, subject to verification against these Terms and Conditions.

25)   Winners only will be notified via text within twenty-four (24) working hours of the draw taking place, giving instructions for the next steps of the claim process. Winners will have fourteen (14) days to claim their Prize from first contact. Winners will be required to provide information including: their name, mobile number, proof of age, email address and home address to assist with verification, fulfilment of the Prize and arranging Prize delivery, this will be collected and processed in a secure manner by trusted third party.

26)   Text messages received from the Promoter will be at the Promoter’s cost.

27)   The text confirming the Grand Prize win will be sent to the winner within twenty-four (24) working hours of the draw taking place.

Weekly Prize Draw Prizes

28)   There are a maximum of one hundred (100) Prizes available to be won via Weekly Prize Draws during the Promotion.

29)   The Prizes available to be won each week (for a total of 8 weeks) include:

a)      1 x Camera Drone

b)     1 x Action Camera

c)      10 per week in weeks 1-4 / 11 per week in weeks 5-8 x €/£25 Outdoor Retail Vouchers

30)   Prizes are strictly non-transferable and non-refundable and must not be sold, auctioned nor advertised for sale whether on the internet, in newspapers or elsewhere. Any person found in breach of this term will be disqualified from participating. No cash alternatives or other alternative Prize will be available in whole or in part, except in the event of circumstances outside the reasonable control of the Promoter, whereby the Promoter reserves the right to substitute the Prizes with Prizes of equal or greater value. The Prize will only be awarded directly to the Winner.

Action Camera - Prize package includes:

1 x Kaiser Baas X450 Action Camera, including secure delivery within Northern Ireland or Republic of Ireland, as applicable.

·  Action camera with options for shooting video up to 4K at 30FPS, 14MP image quality, in-built Gyro Stabilization 2-inch touch screen, Waterproof Case up to 40m, Time Lapse, Slow Motion, Noise Reduction and a 160-degree field of view.

Camera Drone - Prize package includes:

1 x RYZE Tello Drone, including secure delivery within Northern Ireland or Republic of Ireland, as applicable.

· App-controlled camera drone with video and photo capabilities, equipped with Electronic Image Stabilization, Intel Processor, Range Finder and Barometer, and with a flight distance of 100m.

Applicable for the delivery of the Prizes detailed above:

31)   Delivery is available to addresses within Northern Ireland or Republic of Ireland, as applicable, only; Prizes are non-transferable and non-refundable; No cash alternative is available; Due to logistical issues and industry-wide supply chain issues, there may be unforeseen delays to deliveries of the physical Prizes. We will endeavour to get products delivered to winners as quickly as possible; All Prizes are subject to availability. In the event that the product listed above is unavailable, an alternative product of equal value will be provided; The winner is responsible for ensuring that any delivery note and package is checked on receipt.

Gift Voucher - Prize package includes:

1 x €/£25 e-voucher for leading outdoor activity store, including secure digital delivery by email.

E-voucher can be used for in-store or online purchases, with delivery available across Northern Ireland and Republic of Ireland, as applicable; E-voucher is valid for 12 months from the date of issue; Prizes are non-transferable and non-refundable; No cash alternative is available; All Prizes are subject to availability. In the event that the product above is unavailable, an alternative product of equal value will be provided; The winner is responsible for ensuring that any voucher details are checked on arrival; The Prize excludes anything not expressly listed above.

Grand Prize Draw Prize

32)   The Grand Prize Draw Prize includes:

a)   1 x 2-person 5-night adventure holiday to the Algarve in Portugal including activities (details below).

Prize package for 2 adults includes:

Return Economy Class flights from Belfast or Dublin to Faro, Algarve Coast, including all taxes, fees and one (1) item of checked luggage per person; Return private airport transfers in Faro; five (5) nights’ hotel accommodation in Albufeira, with a four-star rating, based on sharing a double or twin room, including daily breakfast; £500 spending money.

Flight information:

- Economy Class flights available from international airports in Belfast and Dublin only.

-  Flights may be indirect and not all routings will be available.

-  Flight itinerary will be selected by the Prize provider at their sole discretion.

- Winner and guest must travel at the same time with the same itinerary.

-  At least one (1) guest must be aged 18 or over. Any guests aged under 18 will require parental or guardian permission prior to travel.

Hotel information:

- Hotel accommodation 4* or above will be selected by the Prize provider at their sole discretion.

- A valid credit or debit card will be required for security deposit purposes when checking into hotel accommodation.

-  Accommodation is based on two (2) people sharing a double or twin room.

-  Winners must contact Prize provider with three preferred travel dates in three (3) separate months no later than six weeks prior to departure.

Activities information:

- A three-course dinner and drinks at a top restaurant on one evening of the winners choice up to a maximum value of £75/€85 per person, including service charge.

- Tickets for a 20-minute motorised paragliding experience, including equipment hire and instruction.

o   The minimum age is 10 years old. The minimum weight is 30kg and the maximum weight is 120kg. The experience is not recommended for pregnant women or people with heart conditions. Guests with restricted mobility or other long-term health conditions should discuss with a doctor before taking part.

- Tickets for a 15,000ft tandem skydiving experience at a leading skydiving facility, including roundtrip transfers from Albufeira, equipment hire and instruction.

o   The minimum age is 16 years old, and the maximum weight is 99kg. The experience is not recommended for pregnant women or people with heart conditions. The experience is suitable for wheelchair users and guests with restricted mobility, but guests with long-term health conditions should discuss with a doctor before taking part.

-  Tickets for a one (1) hour sunrise hot air balloon flight over the Algarve skyline, taking off from a launch site in Lagos including roundtrip transfers from Albufeira.

o   The maximum weight is 100kg. The experience is not recommended for pregnant women, people with heart conditions or people with back problems. Guests with serious medical conditions or who have recently undergone surgery should obtain a fitness-to-fly certificate from their doctor before embarking on a hot air balloon flight

If the winner elects not to, or is unable to, use part of the prize, the Prize Provider will endeavour to provide an alternative activity of equal value where possible. This is at the discretion of the Prize Provider only.

All other information:

- All elements of the Prize must be taken at the same time.

-  All Prize elements are subject to availability.

- Prize is non-refundable and non-transferable; No cash alternative is available.

- Prize is valid for 12 months from the date of notification of winning, and all travel must be completed within that time.

- The Prize cannot be taken from 19th December to 4th January (Christmas and New Year), over public holidays in the UK and Ireland, or over Easter Sunday.

- Once booked, the Prize cannot be amended or cancelled.

-   The Prize excludes travel from the winner’s home address to departure airport, meals, and drinks (except where specified above), excursions, attractions, treatments, car hire, visas and personal expenses and anything not expressly included in the Prize.

-  All travellers will require a passport valid for at least 6 months before its expiry date on date of travel.

- Any necessary visas and medical insurance etc. are the responsibility of the winner and their guests.

-  If the winner elects not to, or is unable to, use part of the Prize, the winner will forfeit that part of the Prize package.

-  Prize must be taken in accordance with government guidelines and any COVID-19 rules and restrictions in place at the time of travel. The arrangement and additional costs, if relevant, for any COVID-19 testing or other expenses that may be incurred are the sole responsibility of the winner and guest.

-  Neither the Promoter nor any of its associated or affiliated third parties shall be liable to the winner for any of the activities included as part of the Prize.

32. The Grand Prize is strictly non-transferable and non-refundable and must not be sold, auctioned or advertised for sale whether on the internet, in newspapers or elsewhere. Any person found in breach of this term will be disqualified from participating. No cash alternatives or other alternative Prize will be available in whole or in part, except in the event of circumstances outside the reasonable control of the Promoter, whereby the Promoter reserves the right to substitute the Prizes with Prizes of equal or greater value. The Prize will only be awarded directly to the Winner and cannot be given or transferred to any other person.

Notification of the Prize

33)   Winners only will be sent a text containing a URL to upload information online, their contact and delivery details will need to be provided in order for the Prize to be fulfilled. This text will be sent within 24 working hours of each Weekly Prize Draw and the Grand Prize.

34)   Winners will be required to visit the URL sent to them via text and complete the verification process, then provide their full name, date of birth, valid address, mobile number (this needs to be the mobile number which entered and received the winning text response) and valid email address that is personal and accessible throughout the promotion. Winners should keep hold of their text message until their win has been verified.

35)   A trusted third party of the Promoter will make reasonable efforts to contact the winners, however, if a winner has not responded to notification within fourteen (14) days of initial contact attempt or if a selected winner is ineligible, rejects their Prize, otherwise in breach of these Terms and Conditions, or unable to take up the Prize for any other reason, the Promoter reserves the right to withdraw the Prize, and re-allocate the Prize back into the Promotion if during the Promotional period and select the reserves next in line, as detailed from the original relevant draw. These reserve(s) will be contacted by the same process. If a winner has not responded to any communication and the Prize has not been awarded after three (3) attempts with each potential winner (main winner & two (2) reserves per draw), the Prize has therefore not been successfully claimed and will be null and void.

36)   Once winners have submitted their personal details online, a verification process will then take place. All verified entries will be submitted to the Prize Provider to fulfil the Prize.

37)   On successful verification, the Prize Provider will arrange for fulfilment of the Prize won within twenty-eight (28) working days. The Promoter accepts no responsibility for incorrect delivery details submitted by the winner.

38)   In the event that a Prize is not received within 28 working days, please contact the fulfillment agency detailed in the winners’ email received upon successful verification.

39)   In the event that there are any queries raised regarding Prize fulfilment, the Promoter’s agent may need to contact the participant via the email address or telephone number provided upon submitting a claim.

General

40)   The Promoter reserves the right to verify all entries and winners and to refuse to award a Prize or withdraw Prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, the spirit of the Promotion or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.

41)   Prizes are non-transferable and non-refundable. Any person found in breach of this term will be disqualified from participating. 

42)   The Prize will only be awarded directly to the winner.

43)   The Promoter and its agents will only use personal information supplied by entrants to this promotion for the purposes of administering this promotion unless consent is received to use such information for any other purpose. 

44)   The Promoter reserves the right to add more Prizes into the main pPromotion. Winners only will be notified in line with these Terms and Conditions.

45)   The Promoter's decision is final in all matters pertaining to the Ppromotion.

46)   Subject to the Promoter’s Privacy Policy for a list of full names and countries of winners, email [email protected] for ROI and [email protected] for NI between 25.07.2023 – 27.08.2023. The Promoter reserves the right to refuse any or all such requests. Should a winner object to their information being made available, they should contact the Promoter by emailing [email protected] . The Promoter may nevertheless disclose the information to the relevant Advertising Standards Authority if required to do so.

47)   Winners may be required, if they consent, to take part in reasonable publicity relating to this promotion including the publication of their full names and counties, without further remuneration.

48)   Incomplete, illegible, corrupted entries or those which are otherwise not in accordance with these terms and conditions will not be valid. The Promoter accepts no responsibility for failure to receive an entry where such failure is due to circumstances outside the Promoter’s control.

49)   The Promoter may at its absolute discretion disqualify any participant found to be tampering with the entry process or operation or to be acting in any manner disruptive to the promotion.

50)   In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human, mobile or computer) affects or could affect the proper operation of this promotion or the awarding of Prizes, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.

51)   No responsibility will be accepted for any difficulties in entering, claiming or any entries/claims delayed or corrupted. The Promoter will have no liability for any loss arising out of such an event.

52)   The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using a Prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the maximum extent allowable by law.

53)   Limitations of liability: insofar as permitted by law, neither the Promoter nor the promotional parties assume any responsibility or liability for:

 i.  Any incorrect or inaccurate code entry, or for any faulty, incorrect, failed, erroneous or failed electronic data transmissions,

 ii.  Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers, or providers utilized in any aspect of this promotion causing delays or disruption,

 iii. Inaccessibility or unavailability of the internet or the website or any combination thereof,

iv.  Insofar as permitted by law, any injury or damage to participants or to any other person’s computer which may be related to or resulting from any attempt to participate in the promotion,

54)   If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

55)   These Terms and Conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed in accordance with the laws of Northern Ireland or Ireland, as applicable, and shall be subject to the exclusive jurisdiction of the courts of Northern Ireland or Ireland, as applicable, regarding any and all disputes arising out of, relating to, or concerning these Terms.

Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose unless we have your consent and you have opted-in to receive future marketing communications. Your personal details will at all times be kept confidential, and in accordance with the Data Protection Act 2018. Click here for the Promoter’s Privacy Policy https://www.coca-colahellenic.com/en/privacy-notice. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to [email protected]. By participating in the Ppromotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this Ppromotion, any requests to delete personal data will result in withdrawal from the Ppromotion if submitted prior to the Prizes being awarded. 

DRR ViTAL OFF-PACK FAQ’s

The Promotion: What and how does it work?

Q1. How long is the promotion running for?

A1. The promotion is live from 00:00 on 29^th May 2023 until 23:59 on 23^rd July 2023 and gives you the chance to win an item of active kit in Weekly Prize Draws and grants you automatic entry into the Grand Prize Draw to win a sky high European adventure holiday for 2. For more details about prizes take a look at Answers 8 - 17.

Q2. Who can enter and what age do they need to be?

A2. This promotion is open to residents in Northern Ireland and the Republic of Ireland only. You must be aged 18 and over to enter.

Q3. Do I need to make a purchase to enter the promotion?

A3. No, you don’t have to purchase a product to enter.

Q4. How do I enter?

A4. To enter, simply text SKYHIGH to 50015 if you live in the Republic of Ireland (ROI) or 80800 if you live in Northern Ireland (NI). Successful entries will receive an instant text message response to confirm their entry into the Weekly Prize Draw.

Please ensure ‘SKYHIGH’ is all capitals.

Q5. Do I have to pay to enter?

A5. No, you will not be charged when entering the promotion or when receiving an automatic response text.

Q6. How many times can I enter?

A6. You can enter the promotion up to 2 times per day. There is no cap on how many times you can enter throughout the full Promotional Period.

Q7. I don’t live in Northern Ireland or the Republic of Ireland; can I still enter?

A7. Sorry, if you don’t live in Northern Ireland or the Republic of Ireland, you can’t enter the promotion. It is only running in these areas, so only those who reside in these areas can enter.

Q8. What prizes are you giving away?

During our Weekly Prize Draws you will have the chance to win one of the following prizes:

-        1 of 8 action cameras

-        1 of 8 camera drones

-        1 of 84 £/€25 outdoor retail e-voucher

You will also be entered into our Grand Prize Draw where you’ll have a chance to win a sky high adventure holiday for 2 to the Algarve, Portugal.

Q9. What is an action camera?

A9. This prize is a Kaisert Baas X450 Action Camera. The action camera has options for shooting video contect up to 4K at 30FPS, time lapse, slow motion, noise reduction and a 160-degree field of view. It also includes 14MP image quality, in-built gyro stabilisation, a 2 inch touch screen and a waterproof case up to 40m.

Q10. What is a camera drone?

A10. This prize is a RYZE Tello Drone. The drone is app controlled, with video and photo capabilities, with a flight distance of up to 100m. The drone is also fitted with electronic image stabilisation, an intel processor, range finder and barometer.

Q11. What is a €/£25 outdoor retail voucher?

A11. This prize includes a €/£25 e-voucher for leading online outdoor activity store.

Q12. What is an sky high European adventure holiday for 2?

A12. This prize includes 2 return economy class flights from Belfast or Dublin to Faro, Algarve Coast, including all taxes, fees and 1 item of checked luggage per person. You will also have return private airport transfers in Faro.

Whilst in the Algarve, you will have a 5 night stay in 4* hotel accommodation in Albuferia, where you can choose from a double or twin room. Your hotel stay will also include daily breakfast. You will receive a further €500 spending money for any extras.

During your holiday you will have the opportunity to go on a skydiving excursion, recieve tickets for a 20-minute motorised paragliding flight and go on a 1 hour sunrise hot air balloon ride.

Q13. Is there anything I need in order to win the Weekly Prize Draw prizes?

A13. In order to accept the prize, you must have a valid address in either Northern Ireland or Republic of Ireland to receive delivery of your prize.

Q14. Is there anything I need in order to win the Grand Prize Draw prize?

A14. In order to accept the prize, you and your guest must have a valid address in either Northern Ireland or Republic of Ireland to receive delivery of your prize. As well as a valid passport that is valid for at least 6 months from the date you travel.

If you choose to take a guest under the age of 18, they will require parental or guardian permission in order to travel.

Q15. How are winners selected?

Q15. 10 prize winners will be drawn at random in weeks 1 – 4 and 11 winners will be drawn at randon in weeks 5 – 8 weekly, from all valid entries received on each of the 8 weeks during the Promotional Period via an independently audited and verified programme.

Q16. How will I know if I have won?

A16. If you have won in the Weekly Prize Draws, you will be sent a text containing a URL to enter online and complete the verification process. This text will be sent within 24 hours of each Weekly Prize Draw.

The Grand Prize Draw will take place on the 24^th of July so keep your eyes peeled for a text 24 hours after this date, notifying you of your win.

Q17. What happens if I win; will any personal details need to be provided?

A17. Once you have visited the URL within your winner text, you will be asked to provide your full name, date of birth, mobile number (this needs to be the mobile number you entered from), valid email address and home address. These details will then be verified by our Prize Provider.

Q18. How long do I have to complete this verification process?

A18. You will have 14 days from the date you received the text that notifies you of your win to complete the verification process and provide your personal details or your prize will be forfeited. The Prize Provider will make every attempt to send you 3 reminders to complete the verification process before your prize is forfeited.

Q19. How and when will I receive my physical Weekly Prize Draw prize?

A19. On successful verification, our Prize Provider will arrange for delivery of your physical prize, to the valid address provided during verification, within 28 days of successful verification.

Q20. How and when will I receive my e-voucher Weekly Prize Draw prize?

A20. On successful verification, our Prize Provider will arrange for you to receive your e-voucher electronically, via the email address provided during verification, within 28 days of successful verification.

Q21. How and when will I receive my Grand Prize Draw prize?

A21. On successful verification, our Prize Provider will be in contact via phone to arrange for you to book your holiday. This must be taken within one year of the date you receive your winners email.

The holiday cannot be booked from, 19th December 2023 to 4th January 2024, over public holidays in the UK and Ireland or over Easter Sunday.

Once booked the holiday cannot be cancelled or amended.

Q22. Can I request an alternative prize?

A22. No, prizes are non-refundable and non-transferable, so the prize will only be awarded to the winner.

Q23. I haven’t received my prize, where is it?

A23. If after 28 days you still haven’t received your prize, please contact the fulfilment contact as detailed within your winners email to ask for an estimated time of arrival.

Q24. What happens with the details I provide?

A24. We will only use personal information you have supplied for anything related to this promotion unless consent is received from you to use your details for any other purpose. If you wish to have your personal data removed or modified at any time, please contact us at: [email protected]

Q25. How do I know if I have lost?

A25. If you haven’t received a text stating you have won during this promotion, that unfortunately means you haven’t won on this occasion. Keep your eyes peeled for upcoming Deep River Rock promotions to try your luck again.

Q26. I entered the promotion too early/too late, will I still be in with a chance of winning?

A26. Unfortunately, any text received before or after the Promotional Period will not be entered into the prize draw but don’t worry, you wont be charged for this.

Q27. Can I win more than one prize?

A27. Once you have won in a Weekly Prize Draw, you will be removed from the remaining weekly draws. However, all winners will still be eligible to win the Grand Prize Draw prize.

Troubleshooting

Q28. I didn’t receive a text message when I entered the promotion, what does this mean?

A28. If this happens, please make sure you have text the correct number with the word SKYHIGH. If you still haven’t received a entry success text then please contact our consumer service team. For ROI: please call 1800 317 318 and for N.I residents: call 0800 317 318 (Mon – Fri 9am – 5pm).

Customer Service

Q29. What is the complaints procedure?

A29. We are sorry to hear you want to raise an issue, please contact our consumer service team. For ROI: please call 1800 317 and for N.I residents: call 0800 317 318 (Mon – Fri 9am – 5pm).

Q30. My question hasn’t been answered in the FAQs, what do I do?

A30. Sorry about this, please consult our full terms and conditions at tinyurl.com/mryfpzdz for further information. If your question still hasn’t been answered do not hesitate to contact our consumer service team. For ROI: please call 1800 317 318 and for N.I residents: call 0800 317 318 (Mon – Fri 9am – 5pm).

Q31. Where can I see the terms and conditions?

A31. You will be able to see the full terms and conditions at https://rb.gy/z4i53